U-Fabrizio Serafini, onguzakwethu enkampanini ezimele yokutshala imali i-Andreessen Horowitz (efushaniswe ngokuthi a16z) yaseSilicon Valley, washicilela ibhulogi ngomhlaka-10 Agasti, ethi izindleko zama-agent e-AI manje seziphansi kunezabasebenzi bokukhishwa kwemisebenzi e-India.
Ngokombono ka-Serafini, ama-agent e-AI asuka esigabeni sokuboniswa angena esigabeni sokulungela ukusetshenziswa. Amakhono awo abalulekile ahlanganisa ukufunda izithombe-skrini, ukuchofoza izixhumi zobuso, ukufaka umbhalo, ukubuyisa amaphutha, nokwenza imisebenzi ephindaphindwayo ezinhlelweni zesofthiwe ezingenayo i-API ecacile (isixhumi esibonakalayo sokuhlela izinhlelo).
Lesi sihloko sicaphuna idatha yebenchmark ye-OSWorld-Verified, ehlola indlela ama-agent asebenza ngayo ezindaweni zangempela zedeskithophu lapho esebenzisa izinqubo ze-Ubuntu, Windows ne-macOS, kanti amaphuzu anikezwa ngokwesilinganiso semisebenzi eqediwe.
Ekuqaleni kuka-2025, imodeli enamandla kakhulu yokusebenzisa amakhompyutha yathola amaphuzu angu-42%; ngoJuni 2026, imodeli ehamba phambili manje, i-Claude Fable 5, yafinyelela ku-85% (okusho ukuthi emisebenzini yansuku zonke engu-100, i-agent ye-AI ingakwazi ukwenza engu-85), okungaphezu kwezinga labahloli abangabantu elingu-72% cishe.
Lesi sihloko sithi ama-agent e-Computer Use njengamanje afaneleka kakhulu emisebenzini elandela izinqubo ezicacile. Izimo ezijwayelekile zihlanganisa ukuvuselela amarekhodi e-CRM, ukuhlola ikhwalithi, ukungena kumaphothali kahulumeni nawomshwalense, ukukhipha idatha kumadathabheyisi nasemakhasini ewebhu alawulayo, ukucubungula ama-oda okudayisa, ukucubungula izinkontileka, kanye nokusingatha amathikithi e-IT ku-ServiceNow.
Amaqembu axoxiwe anikeze izibonelo eziningi zokukhiqiza: inkundla eyodwa yedatha ye-CPG (impahla yabathengi epakishiwe) isebenzisa ukuxhumana okuzenzakalelayo kumaphothali okucishe kube izigidi ezingu-15 kuya ku-20 ngenyanga, isebenzisa i-agent njengesixazululo esizilungisa ngokwaso uma isikhasa esibhalwe ngesandla sihluleka.
Lapho isixhumi esibonakalayo sephothali yomthengisi sishintsha, i-agent ihlonza inkinga, ilungise inqubo yokuzenzakalela, futhi igcine ukugeleza kwedatha kuqhubeka ngaphambi kokungenelela konjiniyela. Le nkampani ithi ngemva kokusetshenziswa kwalolu hlelo, usayizi wethimba lonjiniyela abazinikele ekugcineni izikhasa wehle ngesigamu, okwenze kwaba nokwenzeka ukwabela kabusha amakhono abasebenzi kwezinye izinqubo.
Esinye isibonelo sivela kumhlanganisi wezinhlelo womhlaba wonke. Lesi sikhungo sesinezinqubo zokusebenza ezingu-27 ezisebenzisa ama-agent amakhompyutha, sicubungula amathikithi e-IT angaba ngu-1500 kuya ku-2100 ngosuku. Umgomo wokugcina uwukuphinde kwabele abasebenzi abangu-20-25% ezinkontilekeni zezinsizakalo eziphethwe ezinenzuzo ephansi.
Esinye isikhungo sithe senze inqubo yokuqasha izenzakalelayo kusukela ekuqaleni kuya ekugcineni, sigcwalisa ngokushesha idatha enkundleni yokulandelela abafake izicelo ngemva kokuphela kwenhlolokhono yomuntu ozongenela umsebenzi.
Ngaphezu kokuthi ama-agent e-AI aya ngokuya ehlangabezana nezidingo zamakhono omsebenzi wasehhovisi ezinkampanini, anenzuzo enkulu nasezindlekweni. Izindleko eziphelele ze-agent ye-Computer Use zicishe zibe ngu-6-8 dollars ngehora (inothi: ngokwezinga lamanje lokushintshisana, cishe kungu-40.6 - 54.1 yuan wase-China), kanti izindleko eziphelele zesisebenzi se-BPO sase-India esisebenza ngaphandle kwezwe zicishe zibe ngu-10 dollars ngehora (ngokwezinga lamanje lokushintshisana, cishe kungu-67.6 yuan wase-China); isisebenzi sasehhovisi esingemuva e-United States sibiza ama-dollar angu-30 kuya ku-45 ngehora (ngokwezinga lamanje lokushintshisana, cishe kungu-202.8 kuya ku-304.1 yuan wase-China) uma sekufakwe izinzuzo nezindleko zokuphatha.
Izindleko zase-United States ziqala emholweni omaphakathi wabamele amakhasimende we-BLS ongu-20.59 dollars ngehora (ngokwezinga lamanje lokushintshisana, cishe kungu-139.2 yuan wase-China), bese kwengezwa izinzuzo nezindleko zokuphatha, kanti izinzuzo zakha cishe u-30% womholo ophelele.
U-Serafini uxwayisa ngokuthi le datha kufanele ibhekwe njengezilinganiso zobukhulu bezindleko. Uhlelo olwakhiwe kahle luzogcinela imisebenzi edinga ukwahlulela ukubizwa kwamamodeli abizayo, kanti izinyathelo eziphindaphindwayo luzinikeze ikhodi enqumayo ebiza kancane, ngaleyo ndlela lwehlise nakakhulu izindleko eziphelele phakathi nawo wonke umjikelezo wokuphila kwenqubo.