Ngokombiko weBusiness Insider wanamuhla (mhla ka-18), kubasebenzi baseWalmart bezitolo, ukulungisa izinkinga zabanye bekuyingxenye yomsebenzi: uma amashalofu enothuli, kufanele asulwe; uma kuchitheka uketshezi, kufanele kuhlanzwe; futhi amabala asele emakhabetheni okubukisa nawo kufanele asuswe. Muva nje, kunamanye amaphutha okufanele basize ukuwalungisa: lawo enziwa ama-agent e-AI ahlakaniphile.
Ukuze ikhuthaze ukukhula kwebhizinisi, iWalmart itshala kakhulu ku-AI futhi ihlinzeka izinkulungwane zabasebenzi abasemgqeni wangaphambili ngamathuluzi amasha nokuqeqeshwa. Ukwamukela noma iyiphi inqubo entsha kudinga isikhathi sokufunda, kodwa lo mjikelezo wokwethulwa kwe-AI eWalmart unokunye okukhethekile: ama-agent e-AI nawo ngokwawo adinga ukuqeqeshwa ukuze athuthukise ukunemba kwawo.
Inqubo yokwethulwa kwe-AI eWalmart iveze nezinselelo ezithile zokusebenzisa ubuchwepheshe obusha. Abasebenzi bavame ukudinga isikhathi sokuqeqesha isofthiwe, bengeze ama-agent e-AI ulwazi lwesizinda somsebenzi nokwahlulela kwabantu okungenakho.
Abasebenzi baseWalmart sebeqalile ukwabelana ngolwazi lokusebenzisa lezi zinhlelo ezinkundleni zokuxhumana futhi bezwakalisa ukunganeliseki. KuReddit, abasebenzisi abazichaza njengabasebenzi baseWalmart bashicilele inqwaba yezihloko namakhulu okuphawula, bexoxa ngezinkinga ezisukela ezixwayisweni zokuphepha ezididayo ezithunyelwa yi-AI kuya endleleni uhlelo olulinganisa ngayo ukusebenza kwabasebenzi.
Umphathi wezabasebenzi esitolo obhekele ukwamukelwa kwabasebenzi abasha, ukuqeqeshwa nokuhlelwa kwamashifu ukhale ngezimfuneko ze-AI yokwabela abasebenzi imisebenzi wathi: “Uhlelo lumane lucabange ukuthi kufanele bafeze yonke into ngokungenaphutha ngaso sonke isikhathi.”
Umsebenzi wokugcwalisa ama-oda e-commerce uthe ubulokhu ungakwazi ukukha ama-oda ezimpahla ezijwayelekile ngesivinini esidingwa uhlelo lwe-AI, ngokwengxenye ngenxa yezindlela zesitolo ezihlelwe yi-AI. “Ikuphoqa ukuba ugijimele kuzo zonke izingxenye zesitolo. Isikhathi esilinganisiwe esinikezwa yilezo zindlela cishe angikaze ngikwazi ukusifinyelela. Akunakwenzeka neze,” kusho yena.
Abashayeli benkonzo yokuletha ye-Spark yakwaWalmart nabo babike ukuthi umsebenzi omusha we-Smart Path ngezinye izikhathi ubacela bathathe imikhiqizo eqandisiwe, njengamaphakethe okudla aqandisiwe nezikhwama zeqhwa, ekuqaleni kokuthenga esikhundleni sokuyishiya kuze kube sekugcineni, okwenza imikhiqizo ibe nesikhathi esengeziwe sokuncibilika. Omunye umshayeli uthe lokhu kudla isikhathi nomzamo owengeziwe obungasetshenziselwa i-oda elilandelayo.
Enye i-agent ye-AI ebhekele ukuqapha ukuphepha ezitolo nayo idide abanye abasebenzi: uhlelo lusafunda ukuhumusha idatha evela kumakhamera okuphepha nezinzwa ezisabalele ezitolo. Omunye umsebenzi uthe njalo uma evula uhlelo lweWalmart ocingweni lwakhe ukuze abhalise ukungena noma ukuphuma emsebenzini, uthola inqwaba yezixwayiso zokuphepha ezivela kweminye iminyango.
Lezi zixwayiso zazenzelwe ukukhumbuza abasebenzi ukuthi babhekane nezinkinga ezingaba khona, njengokuhlanza uketshezi oluchithekile phansi noma ukubhekana nezinga lokushisa lesiqandisi eliphuma ebangeni eliphephile. Ekusetshenzisweni kwangempela, uhlelo luvame ukudinga ukuthi abasebenzi balungise izinqumo zalo noma banikeze ulwazi lwesizinda mayelana nezimo oluzibheka njengeziyingozi.
NgoJulayi kulo nyaka, uBrooks · Forrest, iphini likamongameli wamathuluzi abasebenzi baseWalmart, wathi izitolo zingazinqumela ngokwazo indlela engcono yokusebenzisa la mathuluzi. “Ngeke sibajezise abasebenzi ngoba bengalandelanga iziqondiso ezinikezwe uhlelo lobuchwepheshe …… Ubuchwepheshe buhloselwe ukusiza abasebenzi, kodwa ekugcineni yibo abanquma ukuthi benzeni.”