IBM ithe ngo-29 Julayi ngesikhathi sendawo ukuthi, ngokocwaningo noku- hlaziywa kolwazi olwenziwe ngokubambisana ne-Ponemon Institute, ukuhlaselwa okuqhutshwa yi-AI sekubumba ingxenye yesine yayo yonke imicimbi yokuvuza kwedatha enonya, okuwukukhula ngo-56% uma kuqhathaniswa nonyaka odlule. Umcimbi ngamunye walolu hlobo udala ukulahlekelwa okulinganiselwa ku-6 million wamadola aseMelika, okuyi-20% ngaphezu kwezindleko ezimaphakathi zayo yonke imicimbi yokuvuza kwedatha.
U-62% wokuhlaselwa kwe-inthanethi okuqhutshwa yi-AI uqondiswe kwingqalasizinda ebalulekile, kanti izikhungo zezinsizakalo zezimali nezamandla yizona ezihlaselwa kakhulu, okwandisa amathuba okuba kube nemithelela elandelanayo emnothweni, ochungechungeni lokuhlinzeka nasezinsizakalweni eziyisisekelo.
Idatha iphinde yabonisa ukuthi:
Ukusebenzisa i-AI nobuchwepheshe bokuzenzakalela emisebenzini yezokuphepha kungonga amabhizinisi cishe ku-2 million wamadola aseMelika ezindlekweni zokuvuza kwedatha ngokwesilinganiso, kodwa ikota yamabhizinisi ayikakwenzi lokho;
Amabhizinisi angu-18% kuphela ahlanganise ama-agent ezindimeni zokulungisa nokuphatha ubungozi, kodwa angaphezu kwengxenye yamabhizinisi asebenzisa ama-agent ekutholeni nasekunciphiseni izinsongo;
Amabhizinisi angaphezu kuka-20% ake abhekana nokuhlaselwa okuqondiswe kumamodeli e-AI noma ezinhlelweni zokusebenza, kanti izimbangela ezivame kakhulu ubuthakathaka bezinhlelo ezizungezile nokungalungiselelwa kahle kwamapulatifomu amafu.
USuja Viswesan, iphini likamongameli wesoftware yezokuphepha kwa-IBM, uthe:
Okushintsha ngempela yimithetho yezomnotho yokuhlaselwa kwe-inthanethi. I-AI yenza ukuhlasela kusheshe futhi kushibhe, kuyilapho izindleko zokuvuza kwedatha ziqhubeka nokukhula. Uma kunesikhala eside kakhulu phakathi kokutholwa nokulungiswa kobungozi enhlanganweni, lokhu kungalingani kubonakala ngokuqondile ezindlekweni zokuvuza kwedatha.
Okubaluleke kakhulu njengamanje ukuqeda lesi sikhala sesikhathi: ukufaka amandla okulungisa ezinqubweni zokuthuthukisa, ukuqinisekisa ukuphepha kobunikazi ngesikhathi sokusebenza, nokubhekana nokuhlaselwa ngesivinini esihambisana nesazo.