Abathengi abaningi bake babhekana nalokhu: uma befuna ukubuyisa umkhiqizo ngenxa yenkinga yokuthenga ku-inthanethi, bahlola yonke i-App kodwa bangayitholi indawo yokuxhumana nenkonzo yamakhasimende engumuntu; uma bethumela izicelo eziningi ku-AI bethi “ngidlulisele kumuntu”, yona ivele iphendule ngokuphindaphinda ithi “Ngiyayiqonda indlela ozizwa ngayo”.
Ngokombiko wanamuhla we-China Voice ye-China Media Group, ukuze kulawulwe inqubo yokubambisana phakathi kwenkonzo yamakhasimende enikezwa abantu neyenziwa ngobuhlakani bokwenziwa, izinga lokuqala lezwe eligxile endleleni lezi zinsizakalo ezimbili ezisebenzisana ngayo, elithi 《Izidingo Zokubambisana Phakathi Kwenkonzo Yamakhasimende Yabantu Neyobuhlakani Bokwenziwa Ezinsizakalweni Zokuxhumana Namakhasimende》, lizoqala ukusebenza ngoSepthemba 1.
Umbiko uthe njengoba ubuhlakani bokwenziwa buthuthuka, abathengisi abaningi bakhetha ukufaka inkonzo yamakhasimende ehlakaniphile, ukuze baqede ukuxhumana kwangaphambi nangemuva kokuthengisa ngezindleko eziphansi. Umhlinzeki wenkonzo ye-AI yezohwebo nge-inthanethi uthe izindleko zenyanga zesisebenzi esisodwa senkonzo yamakhasimende zingaphezu kuka-3,000 yuan, kanti iphakheji yonyaka yenkonzo yabo yamakhasimende ye-AI ibiza u-10,000 yuan, okungonga ngaphezu kwamaphesenti angu-70 ezindleko.
Isazi somnotho wedijithali uLiu Xingliang sithe ngaphezu kokunciphisa izindleko, inkonzo yamakhasimende ye-AI ingase futhi inyuse ngokungaqondile izinga lokuhoxiswa kwezikhalazo kwabasebenzisi; ezinye izinkampani zenza ngamabomu ukuthi inkonzo yamakhasimende ye-AI izungeze izikhalazo zabasebenzisi, iqede amandla nokubekezela kwabo.
Izinga lokuqala lezwe eligxile endleleni inkonzo yamakhasimende enikezwa abantu neyenziwa ngobuhlakani bokwenziwa ezisebenzisana ngayo, elithi 《Izidingo Zokubambisana Phakathi Kwenkonzo Yamakhasimende Yabantu Neyobuhlakani Bokwenziwa Ezinsizakalweni Zokuxhumana Namakhasimende》, lizoqala ukusebenza ngoSepthemba 1. Leli zinga linikeze ukwabiwa okucacile kobubanzi bezinsizakalo zenkonzo yamakhasimende ye-AI neyenziwa ngabantu. Uma umsebenzisi edinga ukungenelela komuntu, kufanele akwazi ukuthola kalula inkonzo yamakhasimende engumuntu —
Indawo yokungena kufanele icace, futhi akufanele ifihlwe ngemuva kwezigaba eziningi;
Ukwabiwa komsebenzi kufanele kube okunengqondo: imibuzo elula inikezwe i-AI, kanti izingxabano eziyinkimbinkimbi zidluliselwe kumuntu ngesikhathi;
Ukushintshana phakathi komuntu nomshini kufanele kwenziwe kahle; abathengi akufanele baphoqwe ukuphinda bachaze inkinga, futhi uma izimo zifezekile uhlelo kufanele luzidlulisele ngokuzenzakalelayo kumuntu.
Umbiko uphinde wathi nakuba 《Izidingo Zokubambisana Phakathi Kwenkonzo Yamakhasimende Yabantu Neyobuhlakani Bokwenziwa Ezinsizakalweni Zokuxhumana Namakhasimende》 kuyizinga lezwe elinconyiwe futhi kungalingani nesisekelo sokujeziswa ngokomthetho, lizoba yindinganiso ebalulekile yokuhlola embonini, likhuthaze izinkampani ukuthi zithuthukise inkonzo yamakhasimende futhi linikeze abasebenzisi izinga abangathembela kulo.