Numa Uyasebenza

INuma igxile ezinqubweni zokuxhumana namakhasimende zabathengisi bezimoto, ihlanganisa izingcingo, imiyalezo, imilayezo yezwi, ukubuyekezwa kwamakhasimende kanye nokuxhumana okuhlobene nama-oda okulungisa endaweni yokusebenza eyodwa. Isakhiwo somkhiqizo sihlanganisa i-Smart Inbox, i-Voice AI nama-AI Agents, ngenhloso yokusiza izitolo zamukele, zabele futhi zilandelele ukuxhumana kwamakhasimende ngendlela ehlanganisiwe.

Le nkundla ilungele amaqembu abathengisi bezimoto adinga ukuphatha imikhondo yokuthengisa, ukubhukha kwezinsizakalo nokuxhumana kwangemva kokuthengisa ngesikhathi esisodwa. Ingaphatha ingxenye yomsebenzi ophindaphindwayo wokwamukela nokulandelela, kodwa ayikwazi ukuthatha indawo yabantu ekusingatheni izikhalazo eziyinkimbinkimbi, izinqumo zebhizinisi ezikhethekile noma izindaba ezidinga ukuhlelwa kwabantu esizeni.

I-AI Operator ingaphendula izingcingo zomugqa omkhulu ngokushesha, isebenzise ulwazi lomongo wekhasimende oluku-Smart Inbox ukuze izidlulisele endaweni efanele. I-Appointment Agent isetshenziselwa ukuphatha ukubhukha kwezinsizakalo nokulandelela okulandelayo, futhi ingadlulisela udaba ethimbeni labantu lapho kudingeka.

I-Call Intelligence Agent isekela ukurekhodwa kwezingcingo, ukuguqulwa kwazo zibe umbhalo kanye nokwenza izifinyezo ngokuzenzakalelayo, okusiza abeluleki bezinsizakalo nabaphathi babuyekeze okuqukethwe kokuxhumana. I-HeatCase ihlaziya izimpawu zemizwa ezingcingweni nasemiyalweni, ibone izinkinga zamakhasimende ezingase zibe zimbi kakhulu.

I-LiveCSI ingasetshenziselwa ukubheka ukwaneliseka kwamakhasimende, isikhathi sokuphendula, isikhathi sokulinda nokusebenza kwethimba. INuma ingaxhuma futhi ku-DMS ekhona yomthengisi wezimoto, ezinhlelweni zokuhlela nakwamanye amathuluzi esitolo, ukuze ama-ejenti ahlakaniphile asebenze ngokuhambisana nezinqubo ezikhona.

Eminyangweni yezinsizakalo enenani elikhulu lezingcingo, iNuma ingamukela kuqala izingcingo zomugqa omkhulu, inciphise izimo lapho amakhasimende ephazamisa ukuxhumana ngenxa yokungaphendulwa kocingo. Amaqembu e-BDC nawesevisi yamakhasimende angayisebenzisa ukuphatha ukuxhumana kokubuyela kumakhasimende, izimpendulo zemiyalezo, ukubhukha nokulandelela okuvamile, ukuze abasebenzi bagxile ezindabeni ezidinga ukwahlulela nokuxoxisana.

Abeluleki bezinsizakalo bangasebenzisa ukuguqulwa kwezingcingo zibe umbhalo, izifinyezo nezikhumbuzi ukuze banciphise umthwalo wokubhala amarekhodi ngesandla. Abathengisi bezimoto abanamagatsha amaningi bangasebenzisa ibhokisi lokungenayo elihlanganisiwe nokubonakala kwesikhathi sangempela ukuze babheke ndawonye isivinini sokuphendula, ukwaneliseka kwamakhasimende kanye nekhwalithi yokuxhumana kuwo wonke amagatsha.

INuma iyisevisi ekhokhelwayo, futhi izindleko kanye nendlela yokuyisebenzisa kufanele kuhlolwe ngokuhambisana nosayizi webhizinisi lomthengisi wezimoto kanye nesimo sakhe sobuchwepheshe esikhona. Ngaphambi kokuyixhuma ku-DMS, ohlelweni lokuhlela noma kwamanye amathuluzi esitolo, kufanele kuqinisekiswe ukuthi ukuhamba kwedatha, ukulungiselelwa kwezimvume kanye nezinqubo ezikhona kuyahambisana.

Amarekhodi okubhukha, izifinyezo zezingcingo kanye nezinqumo zemizwa ezikhiqizwa yi-AI kufanele zibuyekezwe yithimba ngokwezidingo zebhizinisi, ikakhulukazi ezikhalazweni, kumakhasimende azwelayo nasezinkingeni eziyinkimbinkimbi zangemva kokuthengisa. Ngaphambi kokuqalisa, kufanele kuchazwe nemithetho yokudlulisela kubantu, izinqubo zokusingatha okungajwayelekile kanye nendlela yokuxhumana namakhasimende, ukuze izinqubo ezizenzakalelayo zingaphuthelwa yizindaba ezidinga ukungenelela komuntu.