Crafter.ai Operational

Crafter.ai is a no-code AI Agent platform for enterprises. Users can create and modify Agents through a visual conversation designer and connect them to company documents, manuals, FAQs, and CRM data, enabling Agents to answer questions based on the enterprise knowledge base. The platform also supports multilingual conversations, system integrations, human handover, and conversation data analysis, making it suitable for customer service and multiple internal business departments.

Customer Service Teams

Build AI Agents that can continuously handle customer inquiries and transfer conversations to staff through a handover dashboard when human intervention is needed.

Sales and Marketing Teams

Generate leads, support conversations across sales channels, and apply AI Agents to marketing and conversion-related workflows.

Human Resources Teams

Support employee onboarding, training, and HR questions, allowing employees to access real-time information through AI Agents.

Enterprise IT and Operations Teams

Connect AI Agents to CRM, ERP, email, and ticketing systems through RESTful APIs, Webhooks, and MCP.

No-Code Conversation Design

Create and modify Agent conversation flows with a visual Conversation Designer, allowing enterprise teams to configure them without writing code.

Enterprise Knowledge Base Q&A

Use RAG to retrieve information from company documents, manuals, FAQs, and CRM data, enabling Agents to generate responses based on a specified knowledge base.

Multilingual Interaction

Support more than 40 languages and automatically detect the conversation language, making the platform suitable for enterprises handling multilingual customer or employee requests.

Business System Integrations

Provide RESTful API, Webhook, and MCP support, with connections to CRM, ERP, email, ticketing systems, and widely used communication channels.

Human Handover

When a conversation requires staff assistance, the Agent can transfer the contact to a human, while staff retain control of the conversation through the handover dashboard.

Conversation Analytics Dashboard

View conversation volume, satisfaction, response time, resolution rate, and trends in a unified dashboard, while identifying common topics and exporting reports.

Integrated LLM, RAG, and Conversation Design

Combine large language models, retrieval-augmented generation, and no-code Conversation Design on one platform to build enterprise AI Agents.

Model-Agnostic Positioning

The website states that the platform is not tied to a single language model provider and can integrate major large language models on the market, reducing reliance on a single vendor.

Human-in-the-Loop

Human handover mechanisms and a handover dashboard preserve staff involvement in specific conversations, making the platform suitable for workflows that require human oversight.

Usage-Based Pricing

The website states that the platform uses a subscription-free pay-as-you-go model, with a minimum top-up of 20 euros corresponding to 1 billion tokens, and offers a 30-day trial.

• Official homepage: Crafter.ai | AI Agents Studio per Aziende | No-Code Platform