Koncert Operational

Koncert is an AI sales engagement platform for B2B sales teams, focused on addressing repetitive dialing, nonproductive connections, and call-record organization in high-volume outbound calling.

It combines parallel dialing, live-call screening, and sales representative takeover in a single workflow, making it suitable for sales organizations that conduct ongoing phone outreach.

The product supports AI parallel dialing, enabling multiple outbound calls at once while identifying or handling busy signals, voicemails, disconnected numbers, and phone trees, then transferring calls answered by real people to sales representatives.

Koncert also provides a virtual sales floor where managers can monitor calls and offer real-time coaching. It can also sync call activities and outcomes with CRM systems such as Salesforce and HubSpot.

Koncert is suitable for sales development representatives and business development representatives conducting high-volume phone outreach, as well as B2B sales teams that need centralized outbound workflow management.

Sales managers can use the virtual sales floor to understand call progress and provide coaching. For teams that rely on CRM records to track customer outreach, call activity synchronization can also reduce manual data entry.

Before use, teams need to configure dialing, live-call screening, and CRM recording practices according to their outbound workflow. Parallel outbound calling can reduce manual dialing steps, but it cannot replace sales representatives' judgment about productive conversations or their subsequent follow-up.

Current information does not specify plans, pricing, the full integration scope, or deployment requirements. During evaluation, teams should verify support for their target CRM, phone number management methods, and actual billing rules.