3Chat.ai Operational

3Chat.ai is an AI sales Agent system launched by Shanghai Newcool Sanyan Technology Co., Ltd., built around its proprietary Agent Runtime for conversational marketing. 3Chat.ai turns every customer conversation into a sales outcome that can be advanced and closed. Based on the customer profile and current stage, it continuously remembers communication details, determines the right follow-up timing, and proactively executes sales actions. 3Chat.ai covers customer understanding, sales decisions, and business execution. It supports more than 20 private-domain channels in China and overseas, including WeCom and WhatsApp, and serves industries such as retail, beauty, and technology. Its customers include XPeng Motors, ByteDance, and Estée Lauder.

Customer understanding and persistent memory: Long-term memory of each customer's profile, current stage, relationship status, and key communication details.
Intelligent follow-up decisions: When a customer sends a message, business data changes, or a scheduled follow-up time arrives, the Agent is automatically reactivated to determine the next action.
Sales action execution: The Agent calls the relevant knowledge, skills, and tools according to the customer's stage to execute sales actions. Authorization and business rules are checked before proactive outreach.
Visual configuration: 3Chat Builder lets business teams configure customer profiles, stage strategies, and available Agent tools using natural language. Multi-turn conversations can be simulated in a sandbox before launch.
Performance evaluation and optimization: Real conversations and business outcomes are combined to automatically identify strategy deviations and provide a basis for continuous iteration.
AI work assistant integration (Customer Growth): MCP connectors bring customer context, business rules, and outreach capabilities to AI assistants such as Doubao, Qianwen Office, ChatGPT, Claude, and Gemini.
Omnichannel private-domain operations: Supports more than 20 social and e-commerce channels, from WeCom in China to WhatsApp overseas, covering inquiry handling, need identification, and continuous follow-up.
CRM integration: Customer profiles and communication summaries are automatically synced to the CRM. After taking over, sales staff can continue directly from previous communication records, reducing repetitive questions.

Sign up and activate: Visit the 3Chat.ai website at https://www.3chatai.cn/ to register an account, then select a suitable version based on customer service and operations volume.
Connect channels: Connect the required social and e-commerce channels, such as WeCom and Xiaohongshu in China or WhatsApp and Shopify overseas.
Configure the customer management system: Use 3Chat Builder and natural language to configure customer profiles, sales stages, and the strategy for each stage.
Configure Agent capabilities: Set up the knowledge bases, skills, and business tools the Agent can call, along with authorization and business rules for proactive outreach.
Sandbox validation: Simulate multi-turn conversations in the sandbox before launch to verify that the Agent's responses and advancement strategies meet expectations.
Go live: After deployment, the Agent automatically handles customer inquiries, identifies needs, executes stage-based follow-up actions, and supports proactive outreach after human authorization.
Connect business systems: Sync customer profiles and communication summaries to the CRM so employees can continue subsequent sales using existing communication records.
Connect an AI work assistant (optional): Use MCP connectors to bring customer context to assistants such as Doubao, Qianwen Office, and ChatGPT, enabling employees to query customers and develop follow-up strategies in natural language.
Continuously evaluate and optimize: Use the Evaluation module to combine real conversations with business outcomes, identify strategy deviations, and iterate on configurations.

Conversion-oriented: Turns customer conversations into sales outcomes that can be advanced, verified, and closed.
Long-term customer management: The proprietary Agent Runtime is designed for customers who require long-term engagement, continuously remembering profiles, stages, relationship status, and key communication details.
Proactive follow-up: Customer messages, data changes, and scheduled times can all reactivate the Agent to reassess the next step, enabling proactive outreach instead of passive responses.
Compliant and controllable business rules: Proactive outreach is uniformly checked against authorization and business rules, reducing the risks of customer harassment and compliance issues.
Low-barrier configuration: Business teams can configure profiles, strategies, and tools using natural language and simulate and validate them in a sandbox before launch, without relying on engineers.
Closed loop for business outcomes: The Evaluation module combines real conversations with business outcomes to identify strategy deviations and create a “configure-validate-optimize” loop.
Broad channel coverage: Connects more than 20 social and e-commerce channels, from WeCom and Xiaohongshu in China to WhatsApp and Shopify overseas, supporting private-domain operations in China and abroad.

Automotive sales lead handling: After an advertising lead is submitted, make first contact via WhatsApp within seconds, identify vehicle preferences and test-drive intent through multi-turn conversations, sync the information to the CRM, and drive leads toward dealership visits and completed sales.
Private-domain repurchase operations for beauty retail: Based on customer profiles and consumption stages, proactively recommend products and distribute benefits at the right time to drive repurchase and retention. Suitable for high-value retail brands such as Estée Lauder.
Multiplatform e-commerce customer service conversion: Handle inquiries from more than 20 channels, including WeCom, Xiaohongshu, and Douyin. AI automatically identifies high-intent customers and transfers them to human staff, eliminating the need to expand the customer service team during major promotions.
WhatsApp customer management for global businesses: Provides multilingual presales consultation, need identification, and continuous follow-up for international brands, connecting with overseas stores or independent websites to complete conversions. The company was selected for the Google Global Export Accelerator 2026.